The Municipality of Asunción launched its first mobile application, Portal ASU. The platform allows residents to access municipal services and complete administrative procedures from their mobile phones. Its features include online tax payments, real-time information and a channel for submitting and tracking complaints. Registration on the app requires an Identidad Electrónica (Electronic Identity) account, linked to a Paraguayan identity card and password.
The new platform aims to facilitate administrative procedures and save residents time. Locals will be able to complete administrative tasks from their phones and reduce unnecessary trips to the municipal offices.
What users can do through the app
Portal ASU brings several municipal services together in one application. The public can check and pay municipal taxes and fees through online payment methods. These include QR codes, digital wallets and debit or credit cards. The supported digital wallets are Tigo Money, Wally and Personal Pay.
Another feature, Mis Reportes (My Reports), allows users to report local problems. These include a build-up of waste, neglected public spaces and broken pipes. Users can attach photographs and share the location of the issue. These reports will help municipal staff verify the problem and take appropriate action.
Additionally, information about cultural events, recreational activities and municipal news taking place in Asunción are available in the platform. Moreover, the app’s interactive map showcases cultural and historical sites, touristic attractions and places to eat within the capital.
How to access Portal ASU
Portal ASU is free to download from the Google Play Store for Android users and the App Store for iOS devices. To log in, mobile users need an Identidad Electrónica (Electronic Identity) account, which can be created through Portal Paraguay. They can then access the application using their Paraguayan identity card number and password.
Part of a broader modernisation plan
Portal ASU’s launch follows its announcement in November 2025 as part of the ASU Digital initiative. The project included an app for taxpayers to check their accounts and pay municipal taxes by phone. At the time, the plan was part of a broader effort to modernise municipal services. It aimed to improve efficiency and rebuild public trust through technology.
The initiative also forms part of a wider shift towards digital public services in Paraguay. In June 2026, the government reported that more than 1.5 million people had registered for Identidad Electrónica. The system provides access to over 480 fully online government procedures. The Portal ASU platform now extends this digital access to services offered by the Municipality of Asunción.
