Advance payments have now reached more than 93% of eligible Ueno Bank depositors, according to the Central Bank of Paraguay (BCP). By the end of Monday 9 November, 1,738,804 depositors had received an advance from the state-run Deposit Guarantee Fund (FGD), the BCP stated. The payments to Ueno Bank savers total ₲2.126 trillion (approximately US$341.5 million).
Ueno was one of Paraguay’s most popular digital banks, with 2.94 million customers by June 2026. The BCP announced on 3 November that it was closing the bank after its solvency fell below half of the legal minimum. Since then, the FGD has been refunding savers in stages. The legal deadline to complete the advance payments is Wednesday 11 November.
Who has been paid so far
The BCP started paying savers in groups on Thursday 5 November. The first group had balances of up to ₲10 million and no debts with Ueno bank. A second group, with no debts and balances of up to ₲121.76 million, was enabled on Friday and Saturday. The third group joined on Monday: 540,609 people who received in total ₲1.13 trillion (approximately US$181.5 million).
That third group includes savers without debts whose balances exceed ₲121.76 million (approximately US$20,000). They receive the maximum advance, equal to 40 monthly minimum wages. It also covers customers who owed Ueno money.
What happens if you owed Ueno money
Customers with loans are being paid as well. The BCP deducts only the overdue part of the debt, not everything owed. The advance therefore depends on the balance left after that deduction. Customers with operations linked to the Financial Development Agency (AFD), a state lender, need additional procedures.
Ueno Bank savers: Who is still waiting
About 7% of eligible depositors have not yet been paid. The BCP says these cases need extra checks. These include savings deposit certificates (CDAs), blocked accounts and customers with no account at another institution. CDAs are covered by the guarantee fund, but mutual funds and bonds are not. Officials expect to complete the payments between Tuesday 10 and Wednesday 11 November.
On social media, many savers say they are still waiting, including some from the first group.
How to check and claim your money
Nobody needs to register or complete paperwork to receive the money, according to the Paraguayan Banks Association (Asoban). The BCP assigns each saver a bank or financial institution, which pays the advance. Those with an account elsewhere are paid there. Those without one receive a new account opened in their name.
Savers can check which institution was assigned on the BCP website, at www.bcp.gov.py/fgd-pagos. If none appears yet, they should check again later. Notifications are also sent to the email address registered by each customer.
How much is protected
The current advance is up to ₲121.76 million, equal to 40 monthly minimum wages (approximately US$20,000). The fund protects up to 75 minimum wages per depositor and institution, or ₲228.3 million (about US$38,000). Savers with more than the advance must wait for the account reconciliation process. Only then will they receive the rest of their guaranteed amount.
Tax relief for 45,000 Ueno Bank taxpayers
Tax authorities plan to waive fines and interest for about 45,000 taxpayers affected by Ueno’s closure. The National Directorate of Tax Revenue (DNIT) says the measure would cover all taxes, including value-added tax (VAT), throughout November. DNIT head, Oscar Orué, says in an interview with state media that Paraguay’s new President Pedro Alliana instructed the measure.
The relief is not automatic. Taxpayers must request an “exclusion of responsibility”, and the DNIT says the application will open in the coming days. It is aimed first at people who used Ueno for tax payments in the past three months and cannot access their funds. Others who can show they were harmed may also apply.
The DNIT also plans to reschedule tax deadlines for affected sectors. It will provide additional assistance with the Tax Compliance Certificate (CCT) and tax document authorisations. The agency says it will soon publish the rules and details on how to apply.
Deadline Wednesday, claims from Thursday
The next two days are the final stretch of the legal period. The BCP aims to finish the advance payments to Ueno Bank savers by Wednesday 11 November, the legal deadline. After that, attention shifts to savers with balances above the advance, who wait for the reconciliation process. The tax relief request is expected to open in the coming days.
From Thursday 12 November, the BCP will handle all questions and complaints about payments. Savers can write to pagosacreditadosfgd@bcp.gov.py. People who receive money they do not recognise must return it. Some of these balances come from accounts of institutions that Ueno later acquired. The BCP will open an account and an email address for the returns.
